Brie Support

• Try the same Google, Apple, or email method you originally used to create the account.
• If you used Sign in with Apple, your account may use an Apple private relay address instead of your personal email.
• For a household invitation, open the latest invitation with the same account that should join the household.

If you still cannot sign in, email us from the address associated with the account and describe the sign-in method you used.

Agent connections use an existing Brie account and household. They require your own eligible Plus or Pro subscription; a paid household member’s plan does not qualify another member. An eligible personal trial also qualifies. Availability depends on the agent and whether its Brie integration has been released.

New to Brie? Create your account on the web, choose a personal plan, and create or join your household. Then start the connection from your compatible assistant and review its permissions.

Sign in using the account you use in Brie, which may differ from your ChatGPT account. Choose your household and review the requested recipe grocery and planning permissions. Accounts with an existing password can use password sign-in; other accounts can use their available Google, Apple, or email-code method.

A saved recipe may take a moment to appear while its reference image is prepared. Refresh Recipes or ask the agent to check the saved recipe’s status. Nutrition is estimated separately and is not required to use the recipe. Ask for an import’s status instead of submitting the same import again.

Review or disconnect access on the Brie connections page. If tools are missing, refresh the connection in your agent’s settings. See our connected-agent privacy details for the information shared and the effect of disconnecting.

You can ask to access, correct, export, or delete personal information associated with your Brie account. Email support@withbrie.app from your account address with the subject “Brie privacy request” and describe the request.

We may ask for limited additional information to verify the account before completing a request. Read the Privacy Policy for more information about data use, retention, and household sharing.

In Brie, open Settings, choose Account & household, then choose Delete account and review the consequences shown. A household owner must first transfer ownership when another signed-in member remains.

If you cannot access the deletion control, email support@withbrie.app from your account address with the subject “Delete my Brie account.” We will verify the request before deletion. Deleting a Brie account does not automatically cancel an Apple subscription, if one exists. An active website subscription is canceled immediately during deletion.

Brie is designed to preserve original recipe sources and creator attribution. If a source is wrong, a link is broken, or you believe content infringes your rights, email us with the recipe name, source URL, and a description of the issue. We will review it and take appropriate action.

Purchases made through the App Store are billed and managed by Apple. Subscription changes can be made in your Apple Account settings. Refund requests are handled through Apple’s Report a Problem service.

If you purchased through Brie's website, sign in with the same Brie account at your Brie account portal to update payment details, change your plan, view invoices, or cancel through Stripe. For website refund requests, contact support@withbrie.app.

Brie’s recipe adaptations and nutrition information can contain errors and are not medical advice. Independently verify allergens, ingredient safety, storage, temperatures, and doneness. For an urgent medical or safety issue, contact the appropriate emergency or professional service rather than waiting for Brie Support.